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performance review

Everybody Needs a Performance Review (even big shots)

There’s a way to handle performance reviews that makes them useful and energizing. This format provides a simple way to track performance throughout the year by making it a regular practice. I recommend going through this process at least once per month so the information stays top of mind.

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sorry not sorry

When to apologize and when not to

Who among us hasn’t had to apologize for something? Everyone has reason to express genuine regret for behavior. If you’ve never felt the need to say you’re sorry, that’s another – probably larger – problem to address.

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pace yourself

Pace Yourself to Get First Place Results

My accountability partner mentioned that he shaved three minutes off his 5k time. If you’re a runner, you’ll know that’s a pretty big improvement. If you’re not a runner, just trust me, it is! Also, trust me when I say it’s a perfect analogy to how you can also be more successful at work.

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Do you fire clients? Or not take them on in the first place?

You only have so much time in a day and therefore can only serve a defined number of clients. If you sell direct to consumer and don’t know who your clients are, that’s a different story. But service based, business to business companies have to decide whom they want to serve. 

It’s a common frustration that a client has gotten so difficult to work with that the business owner wishes they had never engaged with them.

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sidebar conversation

Why You Might Be Leaving a Lousy Impression

At two recent events I was the victim of the Sidebar Conversation. This is a conversation an attendee starts with his or her “neighbor” – during the presentation. It may be about the topic, but it’s still a conversation while the speaker is speaking. And it’s rude.

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tolerations

Do You Need a Toleration Elimination Day?

What are you tolerating? A toleration is something that’s bugging you but doesn’t have dramatic consequences if you don’t handle it.

Recently my computer mouse stopped scrolling up. I tried cleaning the dust out of the mouse but it didn’t help so I just dealt with it for a couple of weeks.

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